Shane D. Clinton's Resume (Last updated August 4th 2007)

To utilize my extensive experience in both leadership and technology to manage a successful team for a thriving and rewarding company.

I am a highly organized Manager and Leader possessing great attention to detail and commitment to company goals. I have over a 11 years of customer support experience. I posses a strong customer focus with the ability to translate technical requirements to non-technical customers. I have extensive experience in Project Management as it relates to the development and delivery of software and have led many diverse teams in my career. I have extensive technical knowledge of supporting software on Windows, Macintosh and Unix environments. I have worked both as a developer and as a manager of development teams.

2005-Present Manager of CMS, Morris DigitalWorks. I managed a team that develops publishing software for newspapers to re-purpose content to their websites. I help design and developer publishing tools and then travel to various locations to deploy and train staff on using and managing the tools we develop.


2000-2005 Director of Technical Support and Project Mgmt, Morris DigitalWorks
Responsible for the development and delivery of $3 million+ in annual software sales to outside external business clients. Managed a team that supports technology that generates over $20 million in yearly revenue for Morris Communications. Implemented Project Management techniques, methodology, software delivery processes and increased efficiency in software development. Managed client relationships between executive team and members of client organizations, customers and company software development and delivery teams.


1997-2000 Deputy Manager of Support, Morris Digital Works
Led team that launched Morris newspaper websites from the ground up. Developed, deployed and supported web software applications for the publishing of newspaper websites. Gathered requirements for software, trained customers and performed several technical support duties as well as managed escalated technical support issues.


1996-1997 Technical Support Representative, CJNetworks
Assisted customers with connecting to an ISP service. Troubleshot, diagnosed and corrected Internet connection problems. Helped maintain Sun Sparc UNIX servers.

Maintained Unit's personnel records.

PHP, PERL, HTML, XML, FileMakerPro Developer, MySQL, CSS, Unix, Apache, Photoshop, MS Project, Quark, InDesign.